Privacy Policy Dewa66 — Data Protection
Malaysian Member Privacy

Dewa66 values the privacy of every member who entrusts their personal information to us. This Privacy Policy ("Policy") describes our commitment to protecting your personal data in accordance with industry best practices and international data protection standards.

This policy applies to all information we collect through the Dewa66 website, mobile app, email communications, customer support, and all other interactions between you and our platform. It also covers data collected via cookies, tracking technologies, and third-party services integrated with our platform.

By using the Dewa66 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. Should you have any questions about how we handle your data, the Dewa66 support team is available via live chat or email at any time.

Dewa66 collects various categories of information to provide our members with a safe, personalised, and high-quality service. Below are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes and do not collect excessive data beyond what our platform operations require.

Dewa66 collects your personal information through several different channels. Understanding how data is collected helps you make more informed decisions about the information you share with us.

• Account Registration: Information you provide directly when registering a new account, including your name, email, date of birth, and payment details.
• KYC Verification: Identity documents and proof of address submitted for identity verification purposes as required by compliance standards.
• Platform Usage: Data generated automatically while you use the platform, including pages visited, games played, and session duration.
• Financial Transactions: Information recorded when you make a deposit or withdrawal request through a supported payment method.
• Contact Us: Records of live chat conversations, support emails, and feedback you have submitted to the dewa66 team.
• Cookies and Tracking Technologies: Technical data collected automatically via cookies, web beacons, and analytics scripts to improve platform performance.
• Third-Party Sources: Information shared by identity verification providers, payment providers, and service partners within the limits permitted by law.

Every piece of information we collect is used for clear and lawful purposes. dewa66 does not use your data for undisclosed purposes without first obtaining your consent.

• Account Management: Creating, maintaining, and securing your member account, including processing deposit and withdrawal transactions.
• Identity Verification: Carrying out the KYC process to verify that you are the legitimate account owner and meet the minimum age requirement.
• Service Provision: Operating all platform features including game access, VIP program, bonuses, and promotions relevant to you.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and any suspicious behavior.
• Service Communications: Sending important notifications about your account, transactions, terms updates, and critical security information.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support.
• Platform Improvement: Analyzing aggregated usage data to improve user experience, platform performance, and new features.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to the operation of the dewa66 platform.

Dewa66 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your information is only shared in the following situations:

• Trusted Service Providers: Companies that help us operate the platform — such as payment providers, identity verification services, and cloud technology providers — are bound by strict confidentiality agreements.
• Legal Compliance: When required by legal authorities, courts, or regulatory bodies with valid jurisdiction over our operations.
• Fraud Prevention: Sharing information with fraud prevention agencies and financial institutions for mutual protection against financial crime.
• Corporate Changes: In the event of a merger, acquisition, or asset sale, user information may be transferred to the receiving entity provided that equivalent data protection terms are maintained.
• With Your Consent: In any other situation requiring data disclosure, we will obtain your explicit consent beforehand.

Protecting your data from unauthorized access, loss, alteration, or disclosure is a core responsibility of dewa66. We continuously invest in sophisticated security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL Encryption: All data transmitted between your device and dewa66 servers is encrypted using TLS 1.3 with AES-256 encryption — the same standard used by leading banking institutions worldwide.
• Static Data Encryption: Personal and financial information stored in our databases is encrypted using advanced encryption methods at rest to prevent unauthorized access.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts as an additional layer of protection against unauthorised login attempts.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems 24/7 to detect and respond to any suspicious threats or anomalies.
• Penetration Testing: We conduct regular security audits carried out by independent security experts to identify and address vulnerabilities before they can be exploited.
• Internal Access Controls: Access to member personal data by Dewa66 staff is restricted on a need-to-know basis in accordance with the principle of least privilege — only staff who genuinely require access to carry out their duties are permitted.

While we take all reasonable steps to protect your data, no method of data transmission or storage over the internet can be guaranteed 100% secure. We encourage you to take personal precautions as well, such as using a strong password and never sharing your login credentials.

Dewa66 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used, and deliver more relevant content.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform — frequently visited pages and error messages — to help us improve the user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and personal preferences so you do not need to reconfigure them each time you use the platform.
• Analytics Cookies: Helping us understand aggregated usage patterns for the purposes of continuous platform improvement and user experience enhancement.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and user experience of the Dewa66 platform.

Dewa66 retains your personal information only for as long as it is needed for the purposes stated in this Policy or as required by applicable law. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure for support and dispute purposes.
• Financial Records: Retained for a minimum of five (5) years after the last transaction, in accordance with anti-money laundering compliance requirements.
• KYC Documents: Retained for the period stipulated by applicable regulatory requirements, typically no less than 5 years.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Communication Records: Customer support conversations are retained for 3 years for quality control and dispute reference purposes.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise that information securely and irreversibly.

As a dewa66 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights to the extent permitted by applicable law.

The dewa66 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we discover that a minor has registered an account or provided us with personal information, we will immediately close the account and securely delete all associated data. If you believe your child or any minor has registered on our platform, please contact us immediately so that appropriate action can be taken.

Dewa66 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, industry practices, or our business operations. Any material amendments will be communicated to you via:

• Prominent notification on the dewa66 platform homepage.
• Email to the address registered to your account.
• In-platform notification upon your next login.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The last updated date is always displayed at the top of this document for your reference. Continued use of the dewa66 platform after any amendments are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The dewa66 data privacy and security team is available to assist you at all times.

• Privacy Email: [email protected] — for written enquiries regarding data and privacy.
• Live Chat: Available 24/7 directly within the dewa66 platform for immediate assistance.
• Response Time: All privacy enquiries will be responded to within 48 business hours; formal data subject rights requests within 30 days.

We take your privacy seriously and are committed to resolving any data protection issues promptly and effectively. Your trust in dewa66 is the asset we value most.