Terms and Conditions Dewa66 — Complete Guide
Malaysia Platform Rules

Welcome to dewa66, an online gaming platform operated to serve the entertainment needs of players in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and dewa66 ("Company", "we") regarding your use of the website, mobile application, and all services provided through the dewa66 platform.

These Terms are to be read together with our Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between you and dewa66. In the event of any conflict between these documents, these Terms and Conditions shall prevail over all other documents unless otherwise stated in writing.

Dewa66 reserves the right to update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the dewa66 platform after any changes are published constitutes your acceptance of the updated terms.

To be eligible to register and use dewa66 services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the age of majority under the laws of your jurisdiction of residence, whichever is higher.
• Having full legal capacity to enter into binding agreements under the laws applicable to you.
• Not restricted or prohibited from using online gambling services by any law applicable to you.
• Registering under your own name and not on behalf of any third party.
• Not currently undergoing bankruptcy or financial insolvency that affects your ability to meet financial obligations.
• Has never had an account closed by dewa66 for reasons related to fraud, misconduct, or breach of terms.

Each player is only permitted to hold one (1) active account at dewa66 at any one time. Multiple account registrations by the same individual, even using different information, are strictly prohibited and may result in the closure of all associated accounts and the forfeiture of all balances and wins.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and valid payment details. dewa66 enforces a strict KYC (Know Your Customer) verification process to ensure the security of all members and to comply with international compliance requirements.

The KYC process requires you to submit the following documents when requested:

• A copy of a valid identity card or passport as proof of identity.
• Proof of current address, such as a utility bill or bank statement no older than three months.
• Proof of ownership of the payment method used for the deposit.

Until the KYC process is complete, dewa66 reserves the right to restrict account functions including withdrawals. All submitted information is securely processed using 256-bit SSL encryption and stored in accordance with our Privacy Policy.

Dewa66 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed in under 30 seconds once confirmation is received from the payment provider.

The terms relating to deposits and withdrawals are as follows:

• Minimum and maximum deposit amounts are subject to the selected payment method and the member's account level.
• All deposits must be made using a payment method registered in your own name. Deposits from third parties are not accepted.
• Withdrawal requests are processed within 15 to 30 minutes once account verification is complete.
• Withdrawals may only be made to the same account or payment method used for the deposit, subject to anti-money laundering policies.
• Dewa66 does not charge any hidden fees for standard deposits or withdrawals. Any fees imposed by banks or third-party payment providers are beyond our control.
• Any attempt to reverse or cancel a transaction through your bank without dewa66's knowledge will be considered fraudulent and will result in account closure.

Dewa66 offers a variety of bonuses and promotions from time to time to add value to our members' gaming experience. All bonuses are subject to wagering requirements and specific terms stated in each respective promotional offer.

• Bonuses may only be claimed by eligible members in accordance with the specific terms stated in each promotion.
• One promotional bonus per member, per household, per IP address, and per device within the specified promotion period.
• Wagering requirements must be met within the specified time period before any withdrawal from the bonus balance is permitted.
• Dewa66 reserves the right to void any bonus if there is evidence of misuse, fraud, or a breach of promotional terms.
• Bonuses obtained through multiple accounts or false identities will be voided and the accounts in question will be closed without notice.
• Certain games may not qualify toward bonus wagering requirements. The list of eligible games is stated in the terms of each promotion.

All games available on the dewa66 platform are operated using a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures that every game outcome is completely random, free from any interference or manipulation by any party.

The general game rules are as follows:

• Game results are final once a round is completed and cannot be disputed unless there is a clear and provable technical error.
• In the event of a technical disruption during gameplay, affected bets will be returned to the player's account.
• The use of automation software, bots, or any tools designed to exploit the gaming system is strictly prohibited.
• Dewa66 reserves the right to void bets suspected of being placed through unfair means or in a manner contrary to the spirit of fair play.
• Wins resulting from a technical error or incorrect display are not considered valid and will not be paid out.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. dewa66 recommends using a strong, unique password that is not used on any other platform.

• Do not share your login credentials with anyone, including family members.
• Always log out of the dewa66 platform after each session, especially on shared devices.
• Enable two-factor authentication (2FA) for an additional layer of protection on your account.
• Report immediately to the dewa66 support team if you suspect any unauthorized access to your account.
• Dewa66 will never ask for your password via email, live chat, or any other communication channel.

Dewa66 maintains a zero-tolerance policy toward fraud, abuse, and unethical conduct. The following actions are strictly prohibited and may result in immediate account closure and legal action:

• Registering more than one account or using a false identity or someone else's identity.
• Exploiting technical errors or system vulnerabilities to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using software, bots, or automated methods to play or place bets.
• Reversing transactions through your bank after using the funds to play (fraudulent chargeback).
• Using the dewa66 platform for money laundering or financing illegal activities.
• Communicating in a rude, threatening, or harassing manner toward staff or other members.
• Attempting to access dewa66 systems or data without authorization.

Dewa66 provides its gaming platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we cannot guarantee that our services will always be free from interruptions, errors, or delays.

Dewa66 is not liable for any losses arising from:

• Service disruptions caused by technical issues, maintenance, or unforeseen circumstances.
• Loss of data or information due to system failures beyond our control.
• Financial losses arising from gaming decisions made based on inaccurate information due to a display error.
• Any delays in transaction processing caused by third parties such as banks or payment providers.
• User negligence in safeguarding their account information.

Dewa66's maximum liability under any circumstances shall not exceed the total amount deposited by the member in the 30 days prior to the claim arising.

Dewa66 reserves the right to suspend or close any member account at any time at our absolute discretion, including but not limited to the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or suspicious behaviour.
• Inability to verify a member's identity or information submitted during KYC.
• Requests from relevant legal authorities or regulatory bodies.

Members may also request to close their own account at any time by contacting the dewa66 support team. Voluntary closure is subject to the settlement of all active bets and the processing of any pending balance withdrawals.

Dewa66 reserves the right to amend, add, or remove any part of these Terms and Conditions at any time. Any amendments will take effect immediately upon publication on the dewa66 website, unless a different effective date is clearly stated.

We will endeavor to notify members of material amendments via email or in-platform notifications. However, it remains your responsibility to review these Terms periodically. Continued use of the dewa66 platform after any amendments are published constitutes your acceptance of the updated terms.

These Terms and Conditions are governed by the laws applicable to the operation of the dewa66 platform. Any disputes arising will be resolved through an arbitration process agreed upon by both parties before any formal legal action is taken.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the dewa66 platform, our support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly within the dewa66 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for detailed inquiries requiring documentation.
• Support Languages: Bahasa Malaysia and English.

We are committed to responding to all email inquiries within 24 business hours. For urgent matters such as account security issues, please use live chat for immediate assistance.